Privacy Policy

PRIVACY POLICY

Effective Date: Friday, February 14, 2025
Last Updated: Friday, February 14, 2025

At NexZ Pty Ltd (“NexZ,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the responsible handling of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (nexz.com.au) or engaging with our services, you agree to the terms outlined in this policy.

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Email: admin@nexz.com.au
Phone: +61 433 522 358
Address: 25 Dulthara Court, Durack QLD 4077, Australia

1. About NexZ

NexZ Pty Ltd provides a range of Digital and ICT Services to clients in Australia and globally. Our services include:

Digital Services

Digital Marketing (e.g., SEO, Social Media Management, Google/Facebook Ads Management, Email Marketing)
Website Design tailored to business needs
Writing Services for blogs, websites, and marketing materials
Creative Services such as graphic design for branding and advertising

ICT Services

Smart Pricing Strategies & Solutions (e.g., pricing consultancy and software implementation)
Digital Transformation (e.g., process automation and cloud migration)
Custom Software Solutions (e.g., tailored app development and AI agent solutions)

This Privacy Policy applies to all personal information collected through our website, email communications, or during service engagements.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Data: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, Country, State, Province, ZIP/Postal code, City

Usage Data: We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data: We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Other Data: While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, NDA agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.

3. How We Collect Your Information

We collect information through these methods:

Information you provide directly to us: For example, when you fill out forms on our website, subscribe to our newsletter, request information, or use our Services, we may ask you to provide contact information (such as name, mailing address, email address, or phone number).
Information we collect automatically: We automatically collect certain information about your use of our Services through technologies, such as cookies and web server logs. This information is often used to improve our Services and give you a more tailored experience.
Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Usage Data: We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).
Location Data: We may use and store information about your location if you give us permission to do so (“Location Data”).

4. How We Use Your Information

NexZ Pty Ltd uses the collected data for various purposes:

To provide and maintain our Service;
To notify you about changes to our Service;
To allow you to participate in interactive features of our Service when you choose to do so;
To provide customer support;
To gather analysis or valuable information so that we can improve our Service;
To monitor the usage of our Service;
To detect, prevent and address technical issues;
To fulfil any other purpose for which you provide it;
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
To provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
In any other way we may describe when you provide the information;
For any other purpose with your consent.

5. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

6. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

NexZ Pty Ltd will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Disclosure of Data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
Business Transaction: If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
Other cases: We may disclose your information also:

to our subsidiaries and affiliates;
to contractors, service providers, and other third parties we use to support our business;
to fulfil the purpose for which you provide it;for the purpose of including your company’s logo on our website or marketing materials (with your consent);
for any other purpose with your consent.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure by implementing:

Encryption protocols for secure data transmission and storage.
Regular security audits and staff training on privacy risks.
Incident response plans for handling potential data breaches.
Access controls to restrict unauthorized personnel from accessing sensitive data.

While we strive to protect your personal information, no data transmission over the Internet or electronic storage system can be guaranteed as completely secure. Therefore, we cannot guarantee absolute protection of your data.

9. Your Rights

You have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections if any of your personal information is inaccurate or incomplete.
Erasure: You can request the deletion of your personal information under certain circumstances.
Opt-Out: You can opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the details provided above.

10. Complaints About Privacy Breaches

If you believe NexZ has breached privacy laws:

Contact us at admin@nexz.com.au or +61 433 522 358 with a detailed description of your complaint.
We will acknowledge receipt within five business days and aim to resolve complaints within 30 days.
If unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legislation or business practices. The updated policy will be published on our website with a revised “Last Updated” date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.